Privacy Policy

Information we collect

We collect information needed to operate ServEase, process bookings, review provider applications, and support platform safety.

• Account information: Name, email address, phone number, password, address, role, and profile details.
• Customer information: Booking details, selected services, preferred schedule, service location, notes, reviews, ratings, and support messages.
• Provider information: Business or service profile, categories, pricing, availability, service area, contact details, application status, and approval records.
• Verification documents: Documents uploaded by providers for admin review and account verification.
• Technical information: Device type, browser type, IP address, pages visited, access times, login activity, and actions inside the platform.

How we use your information

We use your information to manage accounts, handle bookings, verify providers, and improve the platform.

• Create and manage customer and provider accounts.
• Review, verify, approve, or decline provider applications.
• Allow providers to create, update, and manage service listings.
• Allow customers to browse services and submit booking requests.
• Send booking updates, account notices, and service-related messages.
• Respond to support requests, reports, disputes, and platform concerns.
• Monitor activity to help prevent fraud, abuse, and unsafe platform use.

How information is shared

We share information only when needed to complete services, operate the platform, support users, or meet legal requirements.

• With customers: Provider profiles, service listings, pricing, availability, ratings, and reviews may be visible.
• With providers: Customer name, contact details, schedule, service location, and request details may be shared for confirmed or requested bookings.
• With administrators: Authorized admins may access account, booking, document, and support information for platform management.
• With system providers: We may use trusted services for hosting, email delivery, file storage, notifications, analytics, and security.

We do not sell your personal information.

Provider documents and application review

Providers may need to submit documents before getting full provider access. These documents help admins review if the provider can offer services on ServEase.

• Uploaded documents are used for provider verification and account review.
• Only authorized administrators can access provider documents.
• Provider approval may be declined, restricted, suspended, or removed for false information, safety concerns, or platform misuse.

Reviews, ratings, and public content

Some content submitted on the platform may be visible to other users.

• Provider names, service profiles, prices, descriptions, and availability may appear on public service pages.
• Customer ratings and reviews may appear on provider or service pages.
• Users should avoid posting private or sensitive information in reviews, comments, or booking notes unless needed for the service.

Cookies and platform usage

ServEase may use cookies, local storage, and similar technologies to support account login, user preferences, platform performance, and security.

• Cookies help keep users logged in.
• Cookies help remember platform preferences.
• Cookies help improve performance and protect accounts.

Some features may not work properly if cookies are disabled in your browser.

Data security and retention

We use reasonable safeguards to protect stored information from unauthorized access, loss, misuse, or alteration.

• We keep data while it is needed for accounts, bookings, provider review, support, safety, records, and legal purposes.
• Some records may be kept after account closure for dispute handling, fraud prevention, audit records, or legal compliance.
• Users are responsible for keeping their login details private.

Your choices and data concerns

You may contact us for help with account information, corrections, account access concerns, or privacy-related questions.

• You may request help updating incorrect account details.
• You may contact us about provider document concerns.
• Some data may not be removed immediately if needed for active bookings, legal records, security checks, or dispute resolution.

Children’s privacy

ServEase is intended for users who are legally allowed to create accounts, book services, or provide services. We do not knowingly collect personal information from children without proper consent or legal basis.

Policy updates

We may update this Privacy Policy when our platform, services, legal requirements, or data practices change. Updates will be posted on this page.